As the world continues reeling from COVID-19, entrepreneurs put new ideas into action. The struggle is to adapt to the changed conditions, and the ways they find are often creative. However, when you strive to sustain your business, the ends justify the means.
Today, we will be talking about modern businesses, covering how they harness the pandemic-conditioned status quo to keep up their digital transformation. Sure, some of you will find the necessary insights and learn the best from others’ examples.
Life After the Pandemic: How Do Businesses Adapt and Transform?
Client-first Delivery Technologies Evolve
The pandemic left most businesses detached from physical interactions with clients. Hence, they began adopting online alternatives to keep their operation afloat no matter what.
We already see how online conferencing tools and e-signature software (Hello, Zoom and eSign!) have gained tremendous popularity and become indispensable in almost every digital-oriented enterprise. Companies will soon start implementing new ways to engage with customers, such as client-focused portals providing secure transactions and autonomous workflows.
Internal Operations and Tools for These
Undoubtedly, companies continue using operations-related technologies to manage costs better, reduce risks, and eventually increase profits. Perhaps, the crisis conditioned by the pandemic sharpened the issue, making the task of effective risk management even more crucial than ever.
And what do we have by now? For example, financial management systems that allocate all the enterprise-related data in one place. Through AI, these capture the collective experience data of employees inside your firm, delivering first-hand insights to streamline workflows. In reality, AI can be effectively paired with blockchain to get data decentralization and high security at the same time.
Things Go Viral with the Cloud
As we can see, the pandemic precipitated the transition to online, and cloud technologies play their utmost part in the trend. At this point, the cloud is, perhaps, a non-compromise answer to working issues; it seems like you can’t work from home effectively without the cloud.
Cloud-backed solutions ensure secure data storing and centralized repository, enabling seamless access to the system from any device. As a result, traditional disruptions and outages are no longer an issue.
Telehealth for Instant Care
If your business revolves around healthcare application development, then you should take in mind the following trend. Before the pandemic happened, health officials reached certain progress in this field by expanding their remote services through mobile applications and other mediums.
Technologies can’t supplement medical care, yet, they can assist with diagnostics, removing the need for another risky visit to an overcrowded healthcare facility. Specialized apps minimize human contact, increase access to various services, provide recommendations on treating “non-serious” diseases, and alert you if there’s an immediate treatment required. Yes, the domain is only developing, but the progress made so far impresses.
It’s all about Interconnection
As the business community becomes more “data-driven,” they spend hefty sums of strategic investments on digital transformation to gain a competitive edge. Yes, data is the cornerstone, so to stay connected, companies should unify what they have, eliminate silos and fragmentation to eventually improve data quality. Again, blockchain may help here, establishing a centralized repository with secure access to every node.
Once everything is connected, you can streamline your operations and improve your service.
Events go Online
Most conferences were canceled or delayed until better times, such as Collison, one of North America’s fastest-growing tech events. Some of them, such as Google Cloud Next, were transferred to the online format, and, perhaps, it was the “least-damage” option to keep moving forward.
Conferences are a large industry that generates trillions of dollars and a robust way to find new ideas by exchanging those and making new professional connections. Now, businesses try to adapt to the “new normal” and minimize the difference between in-person events and virtual ones, using video conferencing software.
The coronavirus outbreak has accelerated the development of the online event sector, along with its growth. Who knows, maybe soon, we will see new ways of virtual interactions between people.
Process Automation Powers you up
Companies that are stuck with high-scale legacy software can leverage RPA tools in their processes. First, these reduce human error and, consequently, processing time so that you can deliver value faster than before. Second, they ensure that speed by automating manual procedures.
Where to start? Define the tasks you can automate easily and focus on these. Do they take a significant portion of your staff’s time? If so, then you definitely need RPA in your workflows. Perform a cost-benefit analysis of the delivery to see which areas ripe for automation.
Moving Up and Forward
Eventually, investments in digital transformation tools are your sure way to adapt to the new normal. For this purpose, there should be a “change management team,” if you will, to set clear goals and objectives.